Exchange, Returns and Refunds

(a) If there is any damaged/defective condition or wrong items delivered, kindly contact us at info@wmart.com.my and such issues must be reported to us within three (3) days of the delivery. W Mart shall reserve the right to request for any photo evidence and/or to request you to bring the said damaged/defective or wrong item to our store in its original packaging together with the original receipt, original packaging, tags and labels that come with it for our inspection.

(b) W Mart shall at its sole discretion and considering the circumstances, offer a replacement/exchange or refund of the damaged/defective or incorrect product, or arrange for the re-delivery, collection and/or return of the damaged/defective or incorrect product. Any refunds made shall be within fourteen (14) days from the date of our written notice to do the same by crediting your credit card or by way of cash which is to be claimed at our store if payment for the order is made by debit card. Alternatively, we may allow you to select other items of equivalent value to the damaged/defective or incorrect product at our store within seven (7) days from our written notice to allow you such option and you shall deem to forfeit your right to such replacement or exchange if you do not do the same within the given time period wherein we shall not be liable to entertain any of your request to the said damaged/defective or wrong item.

(c) W Mart’s decision as to the recourse of the damaged/defective condition or wrong items delivered shall be final and binding on you.

(d) Please take note that is not applicable to orders for the Chilled and Fresh Food Products except for the situation in which wrong Chilled and Fresh Food Products are delivered provided that you informed the same to us on the delivery day itself. If you do not report the issue of the wrong Chilled and Fresh Food Products delivered within the specified period, we shall not entertain any of your request to the said incorrect Chilled and Fresh Food Products delivered.